Terms of sale (excerpt)
1 Ticket ordering options
There is no limit to the number of tickets that a customer may choose to purchase at the full price.
The reduced price offered to persons belonging to categories A, B, C, D and E of one or other of the Friends of the Verbier Festival associations is however limited to 4 tickets per event. The “Bagnard” rate is strictly limited to residents of the Bagnes commune, upon proof of residence, and is limited to one ticket per person and per concert. This rate shall only apply once ticket sales have been opened to the general public; this offer cannot be used in conjuction with any other discount.
Orders are processed by the Verbier Festival in the order in which they are received, up to the maximum number of seats available.
2 Price and payment
Prices are given in CHF (Swiss Francs) and are shown inclusive of VAT at 2.5%.
The cost of processing and issuing tickets is 6.00 CHF per order, which shall be added to the total price of the order.
Payment for orders of one or more event tickets shall be made in one single instalment using a banker’s card (Eurocard/Mastercard, Visa, American Express) or by bank transfer (for orders placed by mail or by telephone) to the Verbier Festival account.
Where ticket orders have been placed over the Internet, only payment using a banker’s card (Eurocard/Mastercard, Visa, American Express) can be accepted.
Orders placed over the Internet shall not attract a charge. Online payments are completed under the general terms of the Saferpay payment system. Information is protected and encrypted before sending to the processing centre. Security is safeguarded using the SSL2 protocol.
All methods of payment not covered by these terms of sale shall be refused by the Verbier Festival.
Whatever the method of payment used, payment must be made in the name of the customer ordering the tickets, except by prior and express agreement with the Verbier Festival.
3 Changes to the programme
The programming is established in advance, the Verbier Festival reserves the right to modify the program or distribution in case of necessity, or when the conditions are not met to allow it to present the concert who was scheduled. These changes do not entitle to any refund.
Only the final cancellation of a concert, on a decision of the Verbier Festival, may be entitled to a refund of tickets. The face value of ticket paid by the customer will be refunded upon request of the person. This application must be submitted within one month from the date of the concert on presentation of tickets and credit card details.
If the concert is interrupted after half of its duration, the ticket will not be refunded.
4 Conditions for the use of tickets
Tickets will not be taken back, exchanged or reimbursed, even in the case of loss or theft. They must be presented upon demand and are not valid without their counterfoil. Any resale of tickets at a price higher than their face value is strictly forbidden. Only buy your tickets from authorised sales outlets.
Any holder of a ticket purchased under the terms of this offer may not use it for promotional or commercial purposes of any kind; offenders may be prosecuted. In particular, except with the express agreement of the Verbier Festival, any sale or exchange of tickets are strictly forbidden. Consequently, the Verbier Festival reserves the right to refuse access to the auditorium for anyone holding a ticket purchased from any organisation other than the Verbier Festival or any third party duly approved by it.
5 Conditions of admission into the auditorium.
Each ticket entitles the holder to just one seat. Out of consideration for audience members and performers, once the concert has started, access to seats in the auditorium will only be permitted at an appropriate time, upon direction by stewarding staff. Use of specific numbered seats cannot be guaranteed after the time shown on the ticket.
6 Complaints
Requests with medical certificate do not lead to an automatic refund and will be considered by the Direction of the Verbier Festival. The person who is concerned by the certificate can only request a refund.
Subject to the above conditions, any complaints should be submitted in writing to the Verbier Festival by recorded delivery letter with a request for acknowledgement of receipt, at the following address:
Verbier Festival - Rue Jean-Jacques Rousseau 4 - 1800 Vevey - Switzerland.
The Verbier Festival has elected its head office as its address for service. In the case of any dispute concerning execution of the sales contract or payment of the ticket price, the Tribunal d’Entremont (Valais)
shall have sole jurisdiction.
Unless specifically agreed in writing, any order placed will bind the purchaser to our terms of sale.