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Tickets

General Conditions of Sale

ticket ordering procedures

The customer is not limited in the number of tickets he or she wishes to purchase at the regular rate.

As a general rule, no reduction is granted in the ‘Carré Or’ category.

Orders are processed by the Verbier Festival in the order in which they are received, subject to ticket availability.

Reservations for groups are available starting 15 Feburary 2021 ticket office. Sale conditions apply equally for single ticket and group ticket sales.  For all requests for reservations for groups of more than 10 people, the organiser may contact the Ticket office directly by phone or email to discuss arrangements for the group’s attendance.


 

price & payment methods

Prices are in CHF (Swiss francs) and include 2.5% VAT.

Prices are indicated on the basis of the regular rates in place at the time of the order. The Verbier Festival reserves the right to modify the prices of shows at any time. However, these modifications will have no effect on the price of orders that have already been confirmed.

Reduced price tickets or promotions from our partners cannot be combined.

The ‘Bagnard’ rate is reserved for permanent residents of the Commune de Val de Bagnes. It provides a 40% reduction on categories A to C in Salle des Combins and Category 1 tickets for concerts in the Église. No reduction is granted for non-numbered concerts in Salle des Combins and the Église. This rate is applicable to one ticket per person and per concert, within the limit of available seats and cannot be combined with any other discount. A certificate of residence 2020-20201 is to be provided when ordering by phone or online.

The Youth rate applies to students, apprentices, interns, and children under 16 years of age. The ticket is CHF 25, except in Carré Or and A categories. Proof of identity must be provided when ordering by phone or online.

A handling and shipping fee of CHF 6 will be charged for all tickets sent by post. For orders placed online or sent electronically, no shipping costs apply.

The following methods of payment are accepted:

  • Credit Card: Mastercard, Visa, American Express
  • Bank and postal transfers: to the account of the Verbier Festival Foundation (e-Banking or payment slip)
  • Verbier Festival gift vouchers
  • In cash at the Ticket Office during the Festival

Online payment is made in accordance with the general terms and conditions of Saferpay payment system. All information is protected and encrypted before transmission to the processing centre. This security is ensured by the SSL2 protocol and is certified in accordance with the Payment Card Industry.

Any payment method not listed in these General Conditions of Sale will not be accepted by the Verbier Festival.


 

ticket orders

For orders placed by mail, the attributed seats may be transferred to an upper or lower category, in case there are no more seats available in the initial category requested by the customer, subject to the customer’s prior agreement.
The Verbier Festival advises clients who have opted for bank transfer payment to wait for a confirmation of their reservation before proceeding with the wire transfer. For payments made by credit card, the debit will be automatically made.

In the event that the client who has placed an order does not receive a reply within three weeks of the order being placed, he or she should contact the Ticket Office  by phone +41 (0)848 771 882.


 

festival programme changes

As programming is curated well in advance, the Verbier Festival reserves the right to modify the programme, including artists, if necessary, or in the event that conditions are not met to enable the concert to be performed as initially planned. These changes will not give the right to any refund.

Only a complete cancellation of the concert, due to the Verbier Festival’s fault, may give the right to a refund. The face value of the ticket will be refunded upon request within one month from the  date of the cancelled concert, and with the presentation of the original ticket and bank account details.

If the concert has to be interrupted past half of its duration, the ticket will not be refunded.


 

issue of tickets

Tickets may be :

  • sent by post when ordered by phone
  • printed at home by the customer in the case of online order. These must be printed on white A4 paper and be legible.
  • uploaded to a mobile device (portable telephone) by the customer in case of online order. Clients will then present their mobile ticket via their mobile device upon entrance to the hall.
  • issued at the Ticket Office / venue ticket kiosk during the Festival

Nota: tickets ordered less than 10 days before the start of the Festival are not mailed post; they may be collected from the on-site Verbier Festival Ticket Office as soon as it opens. Tickets will be issued as soon as payment is received and sent by post to the address given at the time of ordering. The Verbier Festival cannot be held responsible for the loss, theft or delay in delivery of tickets. Any change of postal or e-mail address must be notified in writing to the following address: Billetterie du Verbier Festival – Rue Jean-Jacques Rousseau 4 – 1800 Vevey – Switzerland. Any ticket that cannot be sent due to an unreported change of address will not give the right to any refund. Duplicates: in the event of loss or damage to your tickets, duplicates can be issued by contacting our ticket office. Please note that each duplicate cancels the original ticket, and therefore cannot, under any circumstances, pass the access control in the hall.


 

ticket use, exchanges, refunds

Tickets are not taken back, exchanged or refunded, even in the event of loss or theft. They must be presented on request and are not valid without the control counterfoil. Any resale of a ticket at a price higher than that shown on the front is strictly forbidden. Only buy your tickets at authorised points of sale.

The buyer is solely responsible for his/her  ticket. He/she assumes full responsibility in the event of theft, loss or fraud. Each ticket is unique: the bar code it contains will be scanned at the entrance and will only allow admission of one person. Thus, only the first person to present the ticket will be admitted to the performance. For this reason, it is forbidden to reproduce, duplicate or forge the ticket in any way.

Any ticket holder acquired as part of this offer is not allowed, under penalty of possible legal action, from using it for any promotional or commercial purposes whatsoever. In particular, unless specifically agreed by the Verbier Festival, any sale or exchange of tickets is strictly prohibited. In this respect, the Verbier Festival reserves the right to refuse access to its halls to any holder of a ticket acquired from an organisation other than the Verbier Festival or any third party duly authorised by it.

Easing of Ticket Refund and Transfer Policy due to Covid-19 Health Crisis

We guarantee to refund tickets that have been cancelled by ticketholders up to 24 hours before the performance in the following cases:

  • a confirmed case of Covid-19 by the ticketholder, upon presentation of a medical certificate;
  • the closing of borders of the ticketholder’s country of residence, preventing him or her from arriving in Verbier to attend the performance; or
  • an obligation to quarantine between Switzerland and the ticketholder’s country of residence, preventing him or her from arriving in Verbier to attend the performance.

For all other circumstances resulting from health or administrative consequences of the Covid-19 pandemic, the Festival undertakes to examine the claim for refund and make a determination case by case.

Tickets may be transferred to another person up to 24 hours before any performance or event; this may be done by telephone or online.


 

admission conditions

Each ticket entitles the holder to one seat only. Ticketholders are not allowed to sell or distribute any product or article whatsoever within the Verbier Festival grounds.

Out of respect for the audience and the artists, late access to venues will only be permitted (i.e. once the concert has already begun) to available seats and at  appropriate times, upon indication by the welcoming staff. Numbered seating is no longer guaranteed after the time indicated on the ticket.

Tickets are not valid as soon as the ticketholder leaves the event. All persons inside on Festival sites must comply with the safety regulations in force.

To be valid, tickets must not be detached from their control stump.

Electronic tickets must bear a legible bar code or QR code of the original size. This barcode ticket is unique. Its validity will be checked at the entrance to the venue. The ticket is valid only once: photocopies and forgeries will not be accepted. It is forbidden to purchase tickets from sources outside the official Verbier Festival sales outlets, as the customer has no guarantee of validity of the ticket.

It is strictly forbidden to photograph, film or record performances, masterclasses and rehearsals.

Mobile phones must be switched off during the concert. It is forbidden to smoke in Verbier Festival concert venues.


 

claims

Requests for refund in case of  medical circumstances are not automatically refunded and will be examined by the Verbier Festival Management upon presentation of a medical certificate. Only the person listed on the medical certificate may claim refund of his/her tickets.

Subject to the foregoing provisions, any complaint must be made in writing and sent to the Verbier Festival by registered letter with acknowledgment of receipt, to the following address:

Verbier Festival
Rue Jean-Jacques Rousseau 4
1800 Vevey
Switzerland

The Verbier Festival shall elect domicile at its head office. In the event of any dispute concerning the execution of the contract of sale or the payment of the price, the Court of Entremont (Valais) shall have sole jurisdiction. Except in the case of special written agreements, all orders automatically imply the buyer’s adherence to these General Conditions of Sale.


 

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